• We sell a variety of travel related products from different suppliers and service providers (“Suppliers”). Each Supplier has its own terms and condition that are applicable to your particular arrangements in addition to our general terms and conditions, and you should make sure you understand them. Certain software and content found on our website are owned or licensed by us or our Suppliers, your use of which may be subject to further conditions. Our website, can be found at www.flyeuropa.eu

• All airlines tickets are subject to supplemental price increases that may be imposed after the date of purchase. Post-purchase price increases may be applied due to additional costs imposed by a supplier or government. You may be charged additional sums by flyeuropaTRAVEL to offset increased fees, fuel surcharges, taxes, and fluctuation in foreign exchange markets or any combination thereof. Acceptance of these GTC hereby consent you to any post-purchase price increases and authorize Flyeuropa Travels & Tours to charge my credit card for such additional amounts.

• When you make a booking you guarantee that you have the authority to accept, and do accept on behalf of your party, the terms of these booking conditions. This contract is made on the terms of these booking conditions, which are governed by Germany law, and the jurisdiction of the Hannover Courts.
• Flyeuropa Travels & Tours acts at all times as a booking agent or disclosed retail agent on behalf of the supplier(s) involved with your holiday booking. As a booking agent or disclosed retail agent, the company’s role is to ensure that all travel components/services booked correspond with what has been agreed with you at the time of booking. In the case of those components/services deviating from what has been agreed due to the supplier(s’) inability to honour the contract, then flyeuropaTravel will open a communication dialogue between the relevant supplier(s) and the customer and will not be liable for any compensation claims. In this context, Flyeuropa Travels & Tours cannot be held responsible for any changes imposed by the suppliers nor can be considered liable for any omissions/mistakes, unless the latter occur due to our negligence. Ultimately, the customer will enter into a trading relationship with flyeuropa Travel, which will be restricted solely to the above mentioned role of the company as a booking agent or disclosed retail agent, as well as with the various suppliers involved who will have the responsibility to provide in full the services/products advertised at the time of booking.

Deposits and Payment

• You will be required to pay a deposit or make full payment for your booking at the time of booking. Where you only pay a deposit you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the supplier who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions. Except where otherwise advised or stated in the booking conditions of the supplier concerned, all monies you pay to us for arrangements will be held on behalf of the supplier(s) concerned.

• We do not make any charges for payments by debit card. Payments by credit cards might be subject to a handling fee.

• If you do not pay your outstanding balance within 7 days after the due date, we reserve the right to cancel your booking at loss of deposit.

• Upon your provision of your payment information, you are authorizing us to make the payment arrangements with the corresponding Suppliers.

• We reserve the right to refuse personal checks as a method of payment.

• If we have arranged a package, changes in transportation costs including the cost of fuel, taxes, fees and exchange rates mean that the price of your travel arrangements may change even after you have paid in full.

• All the prices mentioned in the brochures, website or offers are mentioned for one person, in EUR with VAT included.

• The prices mentioned in the brochures, website or offers are based on the exchange rates at the moment of publication. Flyeuropa Travels & Tours reserves the right to modify the selling price as a result of a significant change of the exchange rate. Modifications are announced the latest 30 days prior to the client’s departure. If Flyeuropa TRAVEL receives no reply within 8 days after the receipt of this information, the price increase is considered accepted.

• If after receiving the full payment of all services initially agreed, you are requesting any other additional services, even if only agreed by email between Parts, Flyeuropa Travels & Tours has the right to issue invoice for the additional services and you have the obligation to fulfill all payment obligations before the end of the services provided by us, so before you leave the country.
• Make any fake payment while buying tickets or booking tours. If payment is not made then court action may be taken and a criminal case may be filed.
  

Bookings, Cancellations and Changes

• When booking flights,  bookings are subject to the terms and conditions of that flight company And IATA 
• After leaving the passport copy to issue the ticket and after that leaving the screenshot saying that the payment has been made or after that the payment is not received then you will have to face legal action.
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• Booking and ChangesThese terms of business set out the basis on which we arrange the travel arrangements on your behalf with the third party suppliers.

• When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party these terms of business. This means that you are responsible for making all payments due, notifying us if any changes or cancellations are required and for receiving the confirmation and keeping your party informed.

• Any cancellation or amendment request must be sent to us in writing, by email, and will take effect on the day we receive this during the hours of 9am to 5pm. You must pay us the cancellation or amendment charge as stated in section Cancellation fees.

• With regard to changes and cancellations made by the Hotels, we will inform you as soon as reasonably possible. If we offer alternative accommodation or a refund, you will need to let us know your choice within the time frame we stipulate. If you fail to do so we will assume that you have accepted the change. In the extraordinary event of non-availability, due to overbooking or any other unforeseen circumstance of your booked hotel, a substitute hotel of the same rating will be offered.  Flyeuropa Travels  is not liable for any hotel relocation due to the over-booking hotel policies;  Flyeuropa Travels & Tours shall have to present, if requested, all the documents provided by the over-booked hotel.

• Our responsibilities are limited to making the booking in line with your instructions. We do not accept responsibility for any information about the accommodation that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to the total cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

• The booking information that you provide to us will be passed on only to the relevant Suppliers or other persons necessary for the provision of your accommodation. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. In making this booking, you consent to this information being passed on to the relevant persons.

• The hotel ratings shown on our website are from our suppliers own rating system and may not be the official rating of the accommodation. Star ratings and standards can differ from country to country and a 4 star accommodation in one country may not be the same standard of a 4 star in another. Flyeuropa Travels & Tours cannot be held responsible for any misunderstandings relating to official or our suppliers own ratings.

• If you have booked a flight and we are alerted to a significant schedule change by your airline before you leave, we will contact you by email to advise you of this. Please ensure that you have given your contact email address to us and that you regularly check for messages before you leave. We have no control over airline schedule changes and accept no liability for costs which may arise as a result of such changes.

• After you have left, it is your responsibility to check with the airline that any onward flights you have confirmed are operating as booked. We strongly recommend that you contact your airline at least 72 hours before the scheduled departure of each flight to do this. Please note that for some airlines it is mandatory to confirm with them your intention to fly.

Cancellation fees Tours

• In case of a fixed reservation the pre-booked places are bindingly booked and the client accepts the following cancellation fees:

• For partially cancellations – less than 30% of the pre-booked contingent:

• In case of partially cancellation more than 8 days before group’s/client’s arrival, no cancellation fees are applied, except of special arrangements;

• cancellation 7 to 2 days before departure: 35% of the total (package) price;

• cancellation one day before departure, the day of departure itself or in case of “No show”: 100% of the total (package) price.

• For partially cancellations but more than 30% of the pre-booked contingent, the following fees apply: